Blu-Star Air Conditioners (Pty) Ltd. Privacy Policy
Introduction
Blu-Star Air Conditioners (Pty) Ltd. (“Blu-Star”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website, https://blu-star.co.za, make purchases, or use our services.
Information We Collect
We may collect the following types of personal information from you:
- Contact Information: Name, email address, phone number, postal address.
- Billing and Payment Information: Credit card number, bank account details, billing address, payment history.
- Product Information: Products purchased, dates of purchase, warranty information, service requests.
- Device Information: IP address, browser type, operating system, browsing history, location data (with your consent).
- User Generated Content: Product reviews, feedback surveys, social media interactions.
How We Use Your Information
We use your personal information to:
- Process your orders and deliver your products.
- Provide customer service and support.
- Send you order confirmations, shipping updates, and warranty information.
- Personalize your online shopping experience.
- Send you marketing and promotional materials (with your consent).
- Improve our website and services.
- Comply with legal and regulatory requirements.
Who We Share Your Information With
We may share your personal information with third-party service providers who help us operate our business and website, such as:
- Payment processors
- Shipping companies
- Marketing and advertising companies
- Website hosting providers
- Customer service providers
- Product repair and maintenance services
We will only share your information with these service providers as necessary to perform their services and will require them to protect your information in accordance with our Privacy Policy and applicable laws.
Your Data Rights
You have the right to:
- Access your personal information we hold.
- Rectify inaccurate or incomplete personal information.
- Erase your personal information under certain circumstances.
- Restrict the processing of your personal information.
- Object to the processing of your personal information for marketing purposes.
- Withdraw your consent at any time.
To exercise these rights, please contact us at [your email address] or [your phone number].
Cookies and Tracking Technologies
We may use cookies and other tracking technologies to collect information about your use of our website and services. These technologies help us remember your preferences, personalize your experience, and track and analyze website traffic. You can control your cookie preferences through your browser settings.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your information.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or tax purposes.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and notify you by email if necessary.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@blu-star.co.za
Durban: 072 558 4250
Johannesburg: 081 891 1862
Compliance with South African Regulations
This Privacy Policy complies with the Protection of Personal Information Act (POPIA) of South Africa. We assure you that we treat your personal information with the utmost respect and care.
